How fresh is my data?
Customer data (e.g. your subscriptions, customers, shipments, order, etc.) isn’t exported in perfect real-time. Data may be delayed up to 5 minutes, as it can take anywhere from a few seconds to just up to 5 minutes to register a new purchase or update in the Cratejoy system.
This means, for example, that…
- If a new subscriber signs up for a subscription at 12:58 pm, a subscriptions export pulled at 1:00pm might not include that subscriber.
- If a customer updates their address for a subscription at 2:30pm, a customer export pulled at 2:34pm might reflect the old address.
Exports may also take a few minutes to process -- any changes to the underlying data within the export made while that export is processing won't be reflected in that export.
This means, for example, that...If you download a Subscription export at 4:00pm that takes 2 minutes to complete, but a new subscriber signs up at 4:01pm, that export completed at 4:02pm will not include that subscriber.