The key dates to keep in mind are:
- Re-bill date - The date your subscribers are actually billed each month
- Cut-off window - A window preceding the re-bill date. Orders placed during this period will not re-bill this cycle.
We recommend you ship on the first few days of the cut-off window. Shipping early in the cut-off window means that your package can have over a week to arrive before your subscribers are re-billed.
If you ship too late in the cut-off window your subscribers may be charged again before they receive their package, which is a bad experience and can cause a lot of customer support inquiries.
Billing Schedules + Recommended Shipping Dates
These schedules contain scenarios that explain what an individual subscriber will experience based on your settings and the date he has subscribed.
End of Month Billing: View Schedule
Beginning of Month Billing: View Schedule
Middle of Month Billing: View Schedule