This article only applies to the Cratejoy Storefront Plan. Not sure if you have a storefront? Check here.
From this page, you can view and filter through all the notifications that have been sent to your customers (and gift recipients).
Below is the list of status that your notifications can have:
- Pending - The Cratejoy platform is preparing to send your notification
- Sent - The Cratejoy platform has sent your notification to the customer
- Delivered - The Cratejoy platform has confirmed that the notification has been delivered
- Failed - The notification either bounced or could not be sent to the customer.
Important: If your notification was sent prior to 5/30/15, we won't have confirmation that a message was delivered or bounced (we only know if we sent them, not if the recipient received them). However, all messages after this date should have a confirmation.
You can also export your notifications from this page!
In addition to this new notifications analytics page, starting on 5/30/15, your customers will have new logs on the customer details page that report when notifications were sent.
When you click the "View More Events" link, you can see an even more detailed breakdown of notifications and all logs associated with the customer.