Once your Cratejoy listing is approved, you will be able to start gaining new subscribers. Cratejoy uses email campaigns, paid advertising and affiliate relationships to drive subscribers to new and existing Cratejoy Merchants every day.
Is there a monthly fee to join Cratejoy?
Your listing is included in your $39 monthly fee. Additional charges only occur when sales are made.
What is the transaction fee?
Any subscriber that comes in through Cratejoy will be charged an 11.25% + $.10 transaction fee (10% marketplace transaction fee, plus the 1.25% +$.10 platform transaction fee.)
How do we calculate the transaction fee?
The transaction fee is charged on the entirety of the order, including shipping and sales tax if applicable.
Does the transaction fee apply to each renewal?
Yes - you can read more about why the transaction fee applies to each renewal here.
Can I remove my listing?
You can remove your listing at any time by clicking the 'Deactivate Listing' button from within your listing page here.
If I refund a subscription, are the fees also refunded?
Yes. If you refund a subscriber the full box cost for an order made through Cratejoy, the associated fees are also refunded.
If you partially refund a Stripe order, we do a pro-rated refund on the percentage fee.
If you partially refund or fully refund an Authorize.net order within the month the order was placed [before renewals run the last day of the month], the fees are refunded the same way as they are in Stripe.
If you partially refund or fully refund an Authorize.net order the following month / after your store renewal for the month in which the order was placed, we don't refund the fees.
Note: PayPal will not fully refund their fees, as described here.