Cratejoy is a turnkey SAAS platform for the subscription business model used by thousands of businesses, all around the world. That means we receive a lot of great feedback, suggestions and wishes from customers of all shapes and sizes.
Unfortunately, this means we need to say 'no' a lot more than we would like. In fact, in many cases we are unable to provide a response or timeframe to each feature request. However, we do read all of the feedback and suggestions sent to us, and prioritize feature requests based on a number of factors.
We want to be transparent about the way we handle feature requests, so have outlined how we handle feature requests below.
Feature requests in general
- You are invited to share your feedback and suggestions about feature requests on our product feedback and feature request list.
- We do not implement features based solely on their popularity - we take a number of factors into consideration.
- We do not provide ETAs for feature requests or publish long-term roadmaps at this time.
Making a feature request
We regularly review feature requests and suggestions made on the list. The list is where suggestions start out, where they gather popularity and evolve as ideas.
- Before creating a new feature request, search the list to see if someone else has already requested it.
- If you find one, please show your support for an existing request (it is more likely to gain attention than if you post a duplicate one).
- If you need to create a new feature request, create a new posting.
Tracking feature requests
- When we decide to implement a feature request, we may tag is as planned.
- Remember that we do not publish long-term roadmaps. We have internal product roadmaps to plan our future releases.
What goes in, what stays out
We take into account a number of factors when deciding which feature requests to implement. This is a combination of feedback from our customers, Cratejoy experts, our own market research, the availability of our own team and resources and how the feature fits in with our long-term product plans and strategy.