This help article will walk you through on what to expect when gifting a subscription.
When you purchase a gift on Cratejoy (CJ) we need to get the recipients email (or a good contact if it’s a gift for a child or anyone who won’t be setting up their own account).
We also provide an opportunity to personalize the email we send to recipients - you can either send this message immediately or have it sent after the gift has shipped.
We have an onsite flow that enables the gift recipient to view their gift, they won’t be able to manage it (i.e. can’t update billing or shipping details) but can learn more about it and see the personal message the gifter has left.
This is what the message to gift recipients looks like.
We ask that they “claim” their gift which just means we display it in their CJ account. Claiming is not necessary to actually receive the gift as that is handled by the merchant, CJ’s role is to provide some information about the gift, context to where it came from, potentially some customer support, and to relay the personal message the gifter has sent.
When the recipient clicks on the email button they will be asked to either log in or create a CJ account then linked to their account page where they can view the gift and message.
Gift Recipients can view the gifts they have claimed in their account page anytime here: