Merchant Support
Getting Started
- How do I add a subscription product?
- How Do I Install a Theme?
- How Do I Place a Test Order On my Storefront?
- Everything you need to know to create a great Marketplace Listing
- How do I get listed on the Cratejoy Marketplace?
- How to Add a YouTube Video to Your Listing
Shipments
- How do product-level shipping rates work?
- When should I ship to my subscribers each month?
- How and when are shipments generated for subscription customers?
- What is a "Cut-Off Window?"
- How do I cancel a shipment?
- How do I export shipments?
Subscriptions & Orders
- How do I find gift information in MailChimp?
- What is subscription handoff and how do I use it?
- How do I create a shipment for a blogger or influencer?
- How do I cancel a subscription?
- How do I view existing subscriptions?
- How do I export subscriptions?
Products & Coupons
- How do I add Cratejoy subscription products to my Shopify website?
- How do I add a Cratejoy subscription product to my Big Commerce website?
- How do I make changes to a product that has active subscribers?
- How do I update subscription terms for my subscription products?
- How do I export subscription products?
- How do I export one-time products?
Customers
- How do I Issue a refund to a customer?
- Requests to Remove Customer Data
- How to edit a customer's phone number?
- Can a customer on an expired gift subscription choose a renewing product?
- How can I login as a customer?
- How can my customer cancel or modify an existing subscription?
Store Design
- Customize Checkout Marketing Settings
- How to change the log out link to take the customer to a different page
- Do I have the new designer or the old designer?
- Manage your Designs
- How do I edit the links in my site header and footer?
- How do I make a page only display for active subscribers?
Cratejoy Account & Settings
- What notifications are sent to my customers from Cratejoy on my behalf?
- How To Refer a Merchant to Cratejoy
- How do I set up a custom domain with Cratejoy?
- What does "Verified Purchase" Mean on a Review?
- Cratejoy’s Merchant Refer-a-friend Program FAQ
- How can I see what notifications have been sent to my customers?
Analytics
- Traffic Sources 101
- The Sales Tax Report
- How do I install a Facebook Pixel?
- The All Transactions Export
- Reporting 101
- What is churn?
Apps & Integrations
- How To Create API Credentials
- Why is the breadcrumb navigation in my subscribe flow blank?
- I added the add-ons step to my subscription product but I see an error "kwargs" when I preview my site. Why?
- I configured the add-ons step for my subscription product but I don't see it on my site. Why?
- How to Install and Configure the Cratejoy Add-Ons app
- FAQ - Cratejoy "Add-Ons" App
Legacy Features
- How do I add a page to my site and navigation menu?
- How do I edit the gift, terms, and variants pages?
- How can I make my products show a single price rather than a range?
- How to change the logo link
- How do I edit the carousel slideshow in Parcel/Cargo?
- How to change the log out link to take the customer to a different page