You can view your Cratejoy invoice by going to Account - Invoice
There are a few sections that you'll see on your invoice to help you understand payments.
You'll see the aggregate transaction fees collected during this invoice period broken down into:
- Transaction Fees (Percentage)
- Transaction Fees (Flat rate)
- Transaction Fees (Total), which is the sum of the above fees.
Pending Transaction Fees: If you use a payment provider other than Stripe, your transaction fees will accumulate throughout the month here; Stripe transaction fees are collected per subscription order.
Monthly Fees. Your monthly fee is the plan price that you have selected. That is a flat rate that does not vary month-to-month.
App Fees. Your app fee is the price for the paid apps installed on the Cratejoy store. This is a flat rate that does not vary month-to-month.
Shipping Fees and Credits. Cost of shipping labels purchased. If you decide to print shipping labels on Cratejoy you must first buy shipping credits. Credits are deducted from the credit card you have on file immediately so you can print labels right away. You can track the credit payments and usage on your Invoice page.
Account Invoice History
If you want to look at past invoices you can see a list under 'Your Account Invoice History'.
Where else can I see transaction fees for individual orders?
You can see the transaction fee deduction on each individual subscription order. If you are using a payment provider other than Stripe, your transaction fees will accumulate throughout the month and will be added to your monthly invoice.
You can also download the All Transactions Export, where you can see transaction history with transaction fees. Read this article for how to pull the export or this article for what data is in the export.
What about payment processor fees?
In order to use Cratejoy you must select a payment processor before you launch your store. Each payment processor has their own fee structure. While some charge a monthly fee most payment processors charge per transaction. If you use Stripe you can find their pricing information here. These fees are not charged by Cratejoy, so these fees are not included in the invoice.
What happens if I refund an order?
If you refund an order for any reason all fees are also refunded.
Texas-Based Sellers FAQ
Cratejoy is based in Austin, Texas which means Cratejoy is required by the state of Texas to collect taxes on storefront transaction fees for stores who are also based in Texas.